FAQs

The cost of your move depends on the size of the move, truck and crew required, travel distance, property access and the total time involved. Contact True Way Removals for a free quote tailored to your requirements.

Several factors can influence the final cost, including the amount being moved, distance between locations, truck size, number of movers, stairs or difficult access, heavy or specialty items and the overall moving time.

Minimum booking requirements may apply depending on the type of move. Any applicable minimum will be clearly explained when we provide your quote.

Deposit requirements may vary depending on the type of move and booking. If a deposit is required, we'll let you know before confirming your move.

We recommend booking as early as possible, particularly for weekends, month-end periods and other popular moving dates. Short-notice moves may also be available depending on availability.

Yes, subject to availability. Let us know your preferred moving date and arrival time when requesting your quote, and we'll do our best to accommodate your schedule.

We can accommodate a wide range of moves, from a few items and apartments to larger homes and commercial relocations. Our different truck options allow us to match the moving setup to your requirements.

Yes. You don't need to be moving an entire home. We can assist with smaller moves and individual large items depending on your requirements and availability.

Yes. We provide moving services for apartments, units, townhouses and houses throughout Melbourne and surrounding areas.

Yes. We assist businesses with office and commercial relocations, focusing on careful planning, efficient moving and minimizing disruption to your operations.

Yes. True Way Removals provides interstate moving solutions. Contact us with your pickup location, destination and moving requirements for a personalized quote.

We service Melbourne and surrounding areas and can also assist with interstate relocations. Contact our team with your pickup and delivery locations to confirm availability.

Every move is different. Smaller moves may take only a few hours, while larger residential, commercial or interstate moves can take longer. The amount being moved, travel distance and property access all affect the overall time.

An estimate is based on the information provided before your move. Actual moving time can vary depending on access, traffic, the volume of belongings and other circumstances. Charges will follow the pricing terms agreed for your booking.

Our moving team arrives with appropriate equipment and protective materials for the booked service. If you have particularly large, heavy, fragile or unusual items, please let us know beforehand.

We can assist with various specialty items depending on their size, weight and handling requirements. Please tell us about these items when requesting your quote so we can plan appropriately.

Our movers use appropriate moving equipment, protective materials and careful handling techniques during loading, transportation and unloading. Let us know beforehand about anything particularly fragile or valuable.

If you notice any damage, please inform us as soon as possible. Our team will document the issue and guide you through the appropriate next steps in accordance with the terms applicable to your booking.

Yes. You are welcome to pack your own belongings. We recommend using sturdy boxes, appropriate packing materials and clear labels, particularly for fragile items.

Have your belongings packed and labeled, keep pathways clear, disconnect appliances where required and organize parking, building or lift access in advance. Keep important documents, valuables and personal essentials with you.

You can help by having everything packed, labeled and ready before we arrive. For safety and efficiency, we recommend allowing our moving team to handle the loading, transportation and unloading.

Unexpected circumstances such as traffic or delays from an earlier move can occasionally affect arrival times. If there is a significant delay, we'll keep you informed and provide an updated arrival estimate.

Contact us as soon as possible. We'll check availability for your new date and do our best to accommodate the change. Any applicable rescheduling conditions will be explained by our team.

No. Tipping is not required. If you're particularly happy with the service provided by your moving team, you're welcome to tip them, but it's entirely your choice.

Simply contact True Way Removals with your pickup location, destination, preferred moving date and details of what needs to be moved. Our team will review your requirements and provide a free quote.

We believe moving should be straightforward, organized and built around trust. Our approach focuses on clear communication, transparent service, careful handling and reliable support from your first enquiry through to the completion of your move.